Q1: What payment methods do you take?

We currently accept PayPal and Credit Card (Visa, Master Card, American Express, Discover, JCB, Diners Club, Maestro, Union Pay).

Q2: Do you ship outside the United States?

Only ship to the United States. Orders that qualify for free shipping and handling will receive free shipping and handling for all addresses(except remote areas).

PLEASE NOTE: Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) or customs fees imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please be sure to check with your local post office to find out the fees before placing an order.

Q3: Can I modify/cancel my order after I've placed it?

If your orders are unfulfilled, you can cancel or modify your order, please email our customer service team via support@fiveangeles.com. And once an order has been shipped out, we are unable to modify or cancel it. In this case, you can refuse the collection of your parcel when it delivers.

Q4: When will my order arrive?

Normally our warehouse will process your orders within 24 hours. Orders to the USA typically arrive in 5-8 business days once shipped.

Please note: Our top priority is the health and safety of our staff and customers, this has caused a slight delay in our processing times but don’t worry, we got your back! As soon as your order ships you will receive an email confirmation along with a tracking number and if you are still confused with the tracking with your package, please contact us by support@fiveangeles.com.

Q5: Why is my order unfulfilled?

No worries, bestie! This just means your order is being processed and has not been shipped yet. Once your order ships, it will be marked as 'Fulfilled' and you will receive an email confirmation with your tracking number.

Q6: How do I know if my order was placed?

Once you complete your order, a confirmation email will be sent to the email address associated with your account. If sometime you did not receive your confirmation email, it may be marked as SPAM, so please double check or contact our support team by email support@fiveangeles.com

Q7: Why doesn't my discount code work?

Please make sure the code is active status and after checking, correctly type the discount code in your checkout page and apply to order. Please note that the discount code cannot be changed after you enter it and use it. Please figure out which discount code you need before entering it.

Q8: I'd like to make a bulk order, can i get a special offer?

Of course you can. If you would like to buy in bulk, we will offer you the wholesale price or with a reasonable discount depending on your orders. For the details please contact us by email: support@fiveangeles.com

Q9: How much does shipping cost?

Shipping rates vary based on order total, weight and distance; estimated cost will be calculated at checkout. For a breakdown of shipping rates and estimated transit times please visit our Shipping Policy.

Q10: What is your Return Policy?

We cherish all of our customers and if for any reason you are not completely satisfied with your purchase, we will happily accept a return within 30 days of receipt. As a result of hygiene, safety and cleanliness standards, all items must be new, unused, and in the same condition that you received it. If an item is received and shows signs of use, the returns are unacceptable. For a breakdown of our Returns and Refunds please visit our Shipping & Return Policy.

Q11: Are Duties, Taxes, and/or Value Added Tax included?

Customers are 100% responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the shipping fee.

Q12: Why is there a sales tax on my order?

We are required to collect sales tax in all states as required. The tax rate applied to your order will generally be the combined state and local rate for the address to which your order is shipped.

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